Tuesday, May 14, 2013

O'Reilly Media book: RT Essentials (RT AKA "Request Tracker")

Correspondence vs. Comments:
  • you can (if you may …) Reply to a ticket
  • you can (if you may …) Comment on a ticket – see above, which roles do not get notified!
  • A ticket gets requested (by the Requestor (surprise, surprise!!)),
  • somebody takes it or steals it or gets it assigned to, so he is the Owner from then on. He can still "unown" the ticket by assigning it to "Nobody".

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